Legal
Refunds and cancellations
When session fees and deposits can be refunded, rescheduled, or retained for SyncAnalyt engagements.
Scope
This policy applies to paid SyncAnalyt sessions: air-gapped balance reconciliation, cold portfolio reviews, and quarterly monitoring retainers. It does not cover third-party products we do not sell.
Eligibility window
Written refund requests must reach contact@syncanalyt.digital within 14 days of payment for a session that has not yet started, or within 7 days after a completed session if you believe the delivered scope differed materially from the written confirmation.
Full refund
- Cancellation by you at least 48 hours before the scheduled start, for a session not yet begun
- Cancellation by SyncAnalyt for any reason (we also offer a free reschedule)
- Duplicate payment clearly shown in our records
Partial refund
- Cancellation by you between 48 and 12 hours before the start: 50% of the session fee (deposit retained as part of that calculation)
- Session ended early by mutual agreement after material work began: refund proportional to unused time, decided case by case
Non-refundable
- Sessions completed as confirmed in writing
- No-shows without notice
- Deposits where you cancel inside 12 hours of the start time
- Time already spent on agreed pre-session reconstruction work that was itemized in the estimate and begun with your approval
- Printed materials prepared specifically for your registered address set under a quarterly retainer after the first visit has occurred (remaining unused visits may still be refunded on a pro-rata basis)
Rescheduling
You may reschedule once at no charge with at least 24 hours’ notice. Further reschedules may be treated as a cancellation under the timelines above.
Deposits
Deposits hold calendar time. They are applied to the final fee. Forfeiture rules follow the cancellation timelines in this policy.
Work already started
If reconciliation verification has begun and public lookups for your disclosed addresses are underway, fees for that portion are earned even if you end the session early, unless we agree otherwise in writing.
Process
Email contact@syncanalyt.digital with your name, session date, and reason. We confirm receipt within three business days and decide within ten business days.
Processing time and method
Approved refunds are returned to the original payment method within 10–15 business days after approval. Bank timelines may add a few days.
No-shows
If you do not arrive within 20 minutes of the start and do not contact us, the session is treated as a no-show and the fee is non-refundable.
Contact for refunds
contact@syncanalyt.digital · +82 2-2008-4500 · 826 Yeoksam-dong, Gangnam-gu, Seoul 06180.